EHR and Process Redesign Workshop

Glendale Community College & Verdugo Workforce Investment Board

EHR and Process Redesign Workshop for Medical Office Staff

e2o Health provided Health IT training for incumbent healthcare workers from May through September 2011. This training was provided in partnership with Human Resources Marketing Services (HMRS) to incumbent workers who were already working in healthcare practices.

The training lasted six weeks and included all topics relative to healthcare information technology. The results of this training were that the workers gained a foundation of knowledge which better prepared them for adapting to changes which come with EHR implementations in their practices.

Much of the clinical staff’s workflow in the medical office changes when EHRs are implemented in a practice. This can be threatening and create resistance when the workers don’t really understand the benefits of adopting EHR and EPM systems. We trained the office staff in the objectives of the HITECH Act and Meaningful Use, and how medical errors are greatly reduced by using electronic systems for data collection and transmission. We also showed them how, by becoming proficient in these products, their professions are greatly enhanced and their skill sets become more valued by their employers.

From the feedback we received from Glendale Community College and HMRS, we know that our time and efforts were well spent giving this quality HIT training to medical office staff, with excellent results!

Attached is a letter of recommendation written for our services performed for Verdugo Workforce Investment Board.

Letter of recommendation written for our services performed for Verdugo Workforce Investment Board.

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